ChatGPT usage doubled in enterprises

OpenAI on Monday released its first report on how enterprises are adopting and using artificial intelligence (AI). According to the report, the company’s enterprise services have seen a massive rise in both usage and adoption. Many business teams also found ChatGPT Enterprise to be faster and more useful for everyday operations. This report comes at a time when OpenAI CEO Sam Altman has reportedly declared a “code red” to improve its flagship chatbot and pause other projects.

In its announcement, OpenAI said that more than one million business customers now use its tools. The report is based on a survey of 9,000 employees across nearly 100 companies. It highlights an eight-fold jump in weekly messages on ChatGPT Enterprise, a 19-times year-on-year rise in the use of structured tools like Custom GPTs and Projects, and a 320-times increase in token usage for complex reasoning tasks. About 75% of workers said AI improved the speed or quality of their work, saving them 40–60 minutes daily.

The report also notes that sectors like technology, healthcare, and manufacturing are adopting AI the fastest, while industries such as professional services, finance, and tech use it across more business functions. Australia, Brazil, France, and the Netherlands are OpenAI’s fastest-growing enterprise markets, each with over 140% year-on-year growth. Although presented as an enterprise AI adoption study, the report mainly focuses on ChatGPT Enterprise usage likely an effort to reinforce confidence among enterprise clients amid the company’s internal “code red” efforts.