TRAI Takes Strict Action Against Spam Calls.. Restricts Lakhs of Mobile Connections

The Telecom Regulatory Authority of India (TRAI) has intensified its efforts to curb spam calls and fraudulent messages. Between July and September, the regulator imposed restrictions on more than 1.24 lakh mobile connections for violating Unsolicited Commercial Communication (UCC) regulations. It also blacklisted 374 entities for one year. According to TRAI’s report for the second quarter of the 2026-27 financial year, outgoing services of 1,10,325 mobile connections were suspended for 15 days following first-time violations. A further 13,777 connections were disconnected for one year due to repeated violations, while 3,725 SMS headers were also blocked for the same period.

TRAI received 15.29 lakh complaints regarding spam communications during the quarter, of which 7.23 lakh were classified as actionable. The regulator said consumers increasingly used the TRAI DND App to report such complaints. Meanwhile, AI-based systems deployed by telecom operators to detect spam identified 19.9 billion incoming calls and SMS messages as suspected spam during the period. To help consumers distinguish between promotional and service-related communications, TRAI has introduced dedicated numbering series. Promotional calls will use the 140 series, while calls related to services and transactions will use the 1600 series.